Upton with Fishley Parish Council

Homepage – REST – Norwich (restnorwich.co.uk)

REST Norwich offer a daytime community wellbeing hub, open 10:00 – 17.30 and café run by The Feed Norwich open 09:30 – 15:30, 7 days per week

How do I find out more about this service?
Call us on 0300 330 5488 option 1 or email rictriage@norfolkandwaveneymind.org.uk where you will be met by a Recovery Triage Operator who will provide you with further information about this service.

Steam Cafe

Locations:

140 High Street, Gorleston, Norfolk, NR31 6RB (directions displayed on map)

Organisation:

Steam House Cafe – Mental Health Support

Service Type:

Health and wellbeing

Website:

http://www.facebook.com/steamhousegy

Time and date information

Session times:

The Cafe is open 10.00am to 3pm daily.

Together in Norfolk

Telephone:

0300 5000 927

Local Rethink group that offers groups and activities for people with mental health issues in Norfolk. Groups take place in Great Yarmouth and Norwich.

Due to the changes in government lockdown restrictions some of our groups have resumed some of their activities.  Please note, these are still restricted and differ from group to group.

Please contact individual groups for further information before attending. Details can be found here or email togetherinnorfolkgroup@rethink.org

Service Details

Locations:

• Great Yarmouth
• Norwich

Organisation:

Rethink Mental Illness

Service Type:

Health and wellbeing

Website:

https://www.rethink.org/help-in-your-area/support-groups/together-in-norfolk/

Assisted bin collection
Available when:

• there are no able-bodied persons living in the property with you and :
• you are registered disabled or
• you are elderly or infirm or
• you have a physical medical condition meaning you are unable to move your bins

The crew will come onto your property on collection days, collect your bins from your front garden, empty your bins and return the bin to your front garden so you won’t need to put your bins out. If you do not have a front garden, please contact them so we can agree a suitable collection point

More information here

Free legal advice

Local Authorities Q&A for Energy Companies’ Priority Services Register for people who are Clinically Extremely Vulnerable

What does this scheme mean for CEVs?
• Energy suppliers are required by the regulator, Ofgem, to hold a register of customers who
may need additional support called a Priority Service Register.
• If you are clinically extremely vulnerable you fall within Ofgem’s definition of a customer in a
vulnerable circumstance and therefore you should speak to your supplier if you would like to
be added to this register. You will not need to provide evidence that you are clinically
extremely vulnerable.
• The additional services provided to you will include accessible billing, safety measures when
someone from the energy supplier needs to enter your home, being able to nominate
someone to manage communications on your account and whether a prepayment meter is
appropriate for your situation.
• Suppliers have also agreed to provide additional support to consumers in financial difficulty
during the pandemic, which could include pausing debt repayments, stopping
disconnections, sending you prepayment top ups if you cannot leave the house and referring
you to independent debt advisors for support.
• Please contact your energy supplier for more information or visit:
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-helpenergy-services/priority-services-register
Further information is also available
at: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-helpenergy-services/priority-services-register
Will CEVs be required to provide evidence that they are vulnerable to receive help?
• No. Energy companies do not usually require evidence when adding vulnerable consumers
to the PSR, as this is usually done on the basis of a conversation between the consumer and
the supplier. Therefore, we do not expect that suppliers will ask for proof of CEV status.
Is this scheme only available to CEVs?
• No. The Priority Services Register is available to all vulnerable consumers. For more
information on the definition of who is classed as vulnerable, please see link here
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-helpenergy-services/priority-services-register